Cleaning Policy

Our commitment to your safety.

We follow Airbnb’s 5 step enhanced cleaning process to help prevent the spread of Corvid-19, an enhanced clean means going beyond our basic clean to sanitise your space according to industry-leading standards. This involves...

Step 1: Prepare

Proper preparation can help you and your team clean more efficiently and more safely.

Make sure to:

  • Ventilate the space before and during cleaning, when possible

  • Use disinfectants approved by your local regulatory agencies for use against COVID-19

  • Always read the directions and warnings on your cleaning products carefully

  • Wash or disinfect your hands, and wear a mask and gloves while cleaning

Step 2: Clean

Cleaning is when you remove dust and dirt from surfaces, such as floors and countertops.

Make sure to:

  • Sweep, vacuum, dust, and/or mop areas before sanitizing

  • Wash all dishes and laundry at the highest heat setting possible

  • Wipe down hard surfaces with soap and water

Step 3: Sanitize

Sanitizing is when you use chemicals to reduce the number of bacteria on surfaces such as doorknobs and TV remotes.

Make sure to:

  • Spray high-touch surfaces in each room with an approved disinfectant spray

  • Let the disinfectant stand for the length of time specified on the product label

  • Allow the surface to air-dry

Step 4: Check

To access custom cleaning checklists, go to Performance > Cleaning.

Make sure to:

  • Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitized between each stay

  • Share these requirements with your hosting team and cleaning professionals

Step 5: Reset

To help prevent cross-contamination, it's important to finish cleaning and sanitizing a room before replacing items for the next guest.

Make sure to:

  • Wash your hands and replace gloves before replacing guest supplies, linens and cleaning kits

  • Safely dispose of or wash cleaning supplies and protective gear

  • Don’t re-enter a room once it’s been sanitized

  • Empty and/or clean your equipment (ex: vacuum, microfiber cloths) between each turnover